Concentrix Off Campus Drive 2024 Hiring As Case Specialist | INR 3-5 LPA*

Concentrix Recruitment 2024 :

Concentrix Off Campus Drive 2024 : Concentrix announce a virtual off Campus Hiring 2023 .Interested Jobseeker can go through this Job post to know further details about Concentrix Hiring 2023 and Apply to the Concentrix Recruitment 2024 through the Registration link available at the end of this post. The more details about Concentrix Exam 2023, Concentrix Off campus Eligibility Criteria and Recruitment Pattern 2023 are discussed below.

About Company : Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix is headquartered in Fremont, California.

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.

We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

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Job Description

• Process employee requests from US Staff in need of religious accommodations as well as medical accommodations under the Americans with Disability Act.
• Understanding of Americans with Disability Act and Title VII of the Civil Rights Act of 1964 (Title VII).
• Perform audits for the different countries in scope to ensure the correct processing of the information and procedures for the process in scope.
• Focus on first-time resolution, not directing employees to other functions but providing a high level of customer service and support.
• Know how to quickly search and find data/knowledge from the various information systems as required in pursuit of query/concern resolution.
• Answer all queries via the employee-initiated/preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
• Maintain excellent standards of integrity, professionalism, and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values.
• Maintain strong relationships with People Solution Business Partners and People Solutions COEs within your realm of responsibility.
• Facilitate timely and effective resolution of the concern or query in collaboration with other Subject Matter Experts as necessary and stay connected with the escalation until resolution has been confirmed.
• Facilitate the creation of a case if the employee has not already done so, where appropriate.
• Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the People Solutions Center (PSC) and beyond, focusing on continuous improvement solutions.
• Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.
• Understand the weekly and monthly PSC reports.

Skills & Qualifications

• Customer service experience in a similar environment.
• Advanced Excel and/or Power BI skills.
• Data interpretation and analysis.
• Effective operational language proficiency or advanced English level.
• Advanced language proficiency in assigned country-specific responsibilities.
• Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload.
• Computer literate (Microsoft Office Suite and ability to learn other technology systems).
• Excellent customer service skills.
• Excellent oral and written communication.
• Well-developed problem-solving skills, with the ability to construct, document, and communicate answers to questions.
• Ability to manage multiple tasks.
• Consistent past performance on meeting Service-level Agreements (SLAs) and targets.
• Minimum high school/GED or regional/country equivalence.

How to Apply for Concentrix Recruitment 2024?

Apply link for Concentrix Recruitment 2024:

Apply-Link For Concentrix :Click here