Canonical Recruitment 2024 :
We regularly solve interesting, technical problems. From triaging complex Cloud
environment issues, Linux kernel crashes we’ve never seen before to OS configuration
issues and root cause analysis, we provide an expert level of support and satisfaction
to our peer groups and customers.
You will be accountable for delivering an outstanding technical support experience on
the full cloud technical stack at Canonical. From problem qualification to full
resolution, you will own and manage your cases. When needed, you will transfer your
cases to your colleagues or involve senior engineers.
Canonical Recruitment 2024 Details :
| Job Role |
Cloud Support Associate Engineer
|
| Qualification |
BE/BTech |
| Location |
Remote |
| Salary |
3-5 LPA* |
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What your day will look like
- Work from your remote home office and provide technical support for employees.
- Be available to take ownership of new cases via telephone, email, and web.
- Act as an internal customer advocate keeping them updated in a timely manner.
- Ensure that each support case owned by you is handled according to our Service Level
Agreement (SLA) with the highest possible customer satisfaction by setting the right
expectations and fulfilling your commitments.
- Contribute new knowledge base articles and maintain existing articles, ensuring
shared knowledge and lessons learned are available to customers.
- Draft and distribute technical notices for internal and external communication.
- Prioritise your work in order to accomplish the most important and urgent tasks
first.
- Keep on learning as our products and services grow and evolve.
- Understanding Ubuntu development process to be able to set customer expectations
correctly on timeline for a fix.
- Maintain regular communication and information exchange with the rest of the team,
locally and remotely.
- Identify and suggest any opportunities to provide a better service.
- Participate in a regular weekend working rotation.
- Background check required.
What are we looking for in you
- Bachelor's or equivalent four-year degree in a technical field from an accredited
college or university. Preferable majors: Computer Science, MIS, Electrical
Engineering, etc.
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning
by editing configuration files).
- Experience with Linux server administration.
- Strong knowledge of Cloud computing concepts (provisioning, monitoring,
orchestration, etc.).
- Knowledge or basic hands-on experience on 2 or more of:
- Virtualization / Cloud.
- Containers.
- Storage technologies.
- Networking (bonding, firewalling, bridging, switching, network file system
tuning, MTU issues, etc.).
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++,
Go).
- Ability to learn quickly, thrive on change, and handle the pressure of a
customer-facing job.
- Strong written and verbal English communication skills.
- Ability to travel.
How to Apply for Canonical Recruitment 2024?
Apply link for Canonical Recruitment
2024:
Apply For Canonical: Click here
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