Brandwatch Recruitment 2024 :
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies
to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading
social media management tools, Brandwatch offers a complementary suite of specialized,
best-in-class products and services that support intelligently connected workflows. With
Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital
world by making smarter decisions and executing data-driven social strategies at every
customer touchpoint.
Brandwatch Recruitment 2024 Details :
| Job Role : |
Customer Support Advisor |
| Qualification : |
Any Degree |
| Package : |
3-5 LPA |
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Primary Responsibilities
- Reply to customer inquiries via supported communication channels.
- Identify, replicate, and report validated product issues to the R&D team.
- Identify and log feature requests.
- Follow-up on customer inquiries upon issue resolution/feedback from R&D.
- Provide outstanding service to our customers via prompt and value-adding
interactions over phone, email, and chat.
- Take ownership of support tickets and be responsible for funneling them through all
process stages until a resolution has been reached.
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
- Escalate support cases based on severity levels and associated business risk
assessments.
- Be an expert on the Brandwatch product suite and its features as they are launched
and engage in feature tests.
- Update internal knowledge base with new relevant insights in order to enhance
knowledge sharing across all support team members.
- Participate and contribute to roundtables, calibration, and training sessions within
support and cross-functional departments.
It is expected that you
- Provide professional, timely, and high-quality customer service throughout your
engagement with prospects and customers.
- You are excellent at communication and are able to “translate” technical
terms/causes into a customer-friendly language.
- Report product issues & feature requests according to the defined processes,
templates, and information requirements.
- Take clear ownership of your cases, while yielding collaborative work on your
co-workers’ cases in their absence.
- Are able to flag risks and detect opportunities throughout your interactions with
customers, and channel that information to the appropriate internal stakeholders.
- You are a product expert, and always up to date with the newest release features and
their use-case.
How to Apply for Brandwatch Recruitment 2024?
Apply link for Brandwatch Recruitment
2024:
Apply-Link For Brandwatch : Click here
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